Please contact us using the inquiry form if you can't solve your problem with this help.
Please provide the following information for smooth correspondence.
- If you have any questions about the functions, visit the URL of the corresponding function page
- If you have any questions about the contents, visit the URL of the corresponding contents page
- If you have any questions about My pixiv, followers, etc., visit the URL of the corresponding user page
Also, please note that, depending on the nature of the inquiry, we may need more time to reply or in some cases we may not be able to reply. Thank you for your understanding.
Your issue may be improved by clearing your browser cache and/or deleting your cookies.
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■ Clearing the cache in Microsoft Edge
https://support.microsoft.com/help/10607/microsoft-edge-view-delete-browser-history
■ Clearing the cache in Google Chrome
https://support.google.com/accounts/answer/32050
■ Clearing the cache in Mozilla Firefox
https://support.mozilla.org/kb/how-clear-firefox-cache
■How to clear Safari cache on iPhone, iPad, and iPod Touch
https://support.apple.com/ja-jp/105082
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You can also try using one of our recommended browsers.
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Latest version of Google Chrome
https://www.google.com/chrome/
Latest version of Mozilla Firefox
https://www.mozilla.org/ja/firefox/new/
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If your OS is out of date, we recommend updating to the latest version of your OS or otherwise switching to a device capable of doing so.
It is also possible that your browser plug-ins and security software may be causing the issue. Please check this as well, even if they're temporarily disabled.
Make sure that JavaScript, cookies, and referrers are not disabled.
Additionally, it's possible that your device has insufficient memory.
Even if your device has plenty of storage left, it's possible your RAM memory may be full, which can cause problems.
If restarting your device or trying a different connection doesn't resolve the issue, please contact the customer support center for your device.