If you no longer know the registered e-mail address, ID, or password for your account on pixiv or other related services, or if you believe you were billed after deleting your account, we can investigate based on your billing history for each payment method.
Please contact the appropriate support desk and include the required information for the service and payment method you used.
- If you used pixivFANBOX
- If you used pixiv COMIC
- If you used BOOTH
- If you used pixivFACTORY
- If you used pixiv Premium
If you used pixivFANBOX
Please check your payment method and contact FANBOX Support with the information listed in this article.
If you used pixiv COMIC
Please contact pixiv Support with the following information.
1. Your pixivID:
2. Your registered e-mail address:
3. The service you are using: pixiv COMIC*Please do not include personal information such as your credit card number or cardholder name.
If you used BOOTH
If you have made payments via credit card, pixiv Kantan Payment, or Rakuten Pay, please contact pixiv Support with the following information.
1. Your pixivID:
2. Your registered e-mail address:
3. The service you are using: BOOTH
4. Your payment method: [Credit card] [pixiv Kantan Payment] [Rakuten Pay]
*Please do not include personal information such as your credit card number or cardholder name.
*If you used a payment method other than those listed above, we will not be able to locate your pixiv account.
If you used pixivFACTORY
If you have made payments via credit card, please contact pixiv Support with the following information.
1. Your pixivID:
2. Your registered e-mail address:
3. The service you are using: pixivFACTORY
4. Your payment method: Credit card*Please do not include personal information such as your credit card number or cardholder name.
*If you used a payment method other than a credit card, we will not be able to locate your pixiv account.
If you used pixiv Premium
Please contact pixiv Support with the required information based on your payment method.
For credit card payments
Please contact pixiv Support with the following information.
1. Your pixivID:
2. Your registered e-mail address:
3. The service you are using: pixiv Premium
4. Your payment method: Credit card*Please do not include personal information such as your credit card number or cardholder name.
For PayPal payments
Please contact pixiv's support team with your PayPal transaction ID.
You can find your transaction IDs on PayPal's Transaction History page.
For Google Play payments
Retrieve your order number as explained in the article below and send it to pixiv Support.
https://support.google.com/googleplay/answer/2850369?hl=en&sjid=10930948020216300616-NC
For App Store payments
We apologize for the inconvenience, but at this time, we are unable to locate pixiv accounts using an App Store order number.