To re-issue your password, we will verify your identity based on your registered information and payment information. As soon as we're able to verify your identity, you will be sent the information required to log in.
■ If the e-mail address you used to register is valid:
You'll be able to log in after re-issuing your password from the following URL.
You can use your registered e-mail address and your new password to log in.
Password re-issue form
■ If you have forgotten all of your account information:
We will verify your identity by checking your payment information.
For more information, please refer to this Help page.