If you see the message "The information entered is incorrect, or the card cannot be used. Please try a different card or contact your card issuer for assistance", your credit card might have been declined by the card issuer.
Please check the following based on your situation.
Check for input errors
- Make sure the card number, expiration date, and other information are entered correctly.
- If prompted for a PIN (the 4 or 6-digit number you set when registering your card), enter it accurately.
Check your card balance and limits
- Confirm that your card has enough available balance and make sure you haven't exceeded your credit limit or transaction limit.
Check your internet connection or browser
- The transaction may have failed due to a communication error with your card issuer.
- Make sure your internet connection is stable.
- Update your browser to the latest version.
- Internet Explorer is not supported.
- Disable any VPN or browser extensions (such as ad blockers or privacy tools) that may be blocking Captcha from loading in your browser.
- Try the process again using private browsing mode, a different browser, or a different device.
If none of the above apply
- It's possible that your card was declined by the card issuer.
- In that case, please contact the card issuer listed on the back of your card and ask for assistance.
If the issue persists, we recommend using a different credit card or another available payment method.